Brother MFC-9970CDW: How to clear error "Replace Toner"
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Written by Urivan Flores-Saaib   
Monday, 30 September 2013 22:05

The MFC-9970CDW printer will display the message "Replace Toner XXX" where XXX might be the C, M, Y or K toners, when the toner is low, not necessarily that is close to empty (but that's another post).

 

Assuming that you've already replaced your toner or that you're really sure the error message is not accurate, here's how to clear it:

 

  1. Open the printer cover, it is not necessary to remove the drum tray.
  2. Turn the printer OFF
  3. Turn the printer ON
  4. Wait for the "Cover Open" message on screen
  5. Press number 1
  6. The toner reset screen should display.
  7. Select which toner you want to reset.
  8. Close the printer cover.
  9. Wait for the printer to resume.

 

Enjoy printing!

 

Regards,

 

-Urivan